Coronavirus Update – 05/01/2021

Following the announcement that England will enter a national lockdown from 4th January 2021, we wanted to update you as to how we will be there to keep you moving while adhering to all guidance laid out by the Government.

Our Service Departments will continue to operate as normal - as we did throughout the November lockdown. We have now been operating for many months in a Covid-19 secure manner and are able to keep our customers and staff safe whilst using this essential service.

So, if your car is due a service, MOT or you require mechanical assistance please continue to book in as normal.

Our Parts Departments will be open for Click + Collect orders, please contact us to order your parts and find out about collection.

Once again our showrooms will be closed - however our sales team will still be operating and available to assist remotely with any enquiries you may have.

They will be on hand to help you wherever possible, such as sending videos and pictures, configuring finance quotations and valuing your part exchange. Vehicles may then be ordered remotely either by email or telephone.

You will be able to take collection of your vehicle either directly from our dealerships or by home delivery (subject to distance and travel restrictions) in a Covid secure way. Handovers at our dealerships will be conducted outside from a designated area with full social distancing practices in place to ensure both colleague and customer safety.

Please do not hesitate to get in touch with any queries you may have. We are open for business – but please call us rather than visit us for now.

We are committed to providing a Covid-19 Secure environment for all our customers and staff, details of the safety measures we have introduced can be found in the risk assessment below.

Taylors Risk Assessment

Field

Response

Title

Employee Exposure to COVID-19

Department

All Departments

Location

Taylors Service Garages (Boston) Ltd.

Taylors of Spalding Ltd.

Job/Task Description

Working during the COVID-19 outbreak

Date of Assessment

Thursday 14th May 2020

Assessor’s Name

Nick Graves

Employees Involved

All Employees

Employees Especially at Risk

Vulnerable persons outlined in the government COVID-19 guidance

Non- Employees who may be at risk

Visitors, customers, suppliers, and contractors.

Hazard 1

Description

Customers coming onto sites

Potential of harm without control measures

Transmission of virus leading to a potentially serious illness

Likelihood of occurrence without control measures

Likely

List of control measures to be implemented

  • Social Distancing, with clear markers and instructions keeping customers away from staff.
  • PPE to be worn by the staff if social distancing is not possible.
  • Only 1 set of a maximum of two customers per sales advisor on duty, in the showroom at one time.
  • Operate on an appointment only basis where possible
  • If customer has symptoms, they will not be allowed in the building.
  • Screens on desks, or a 2m distance kept either side of the desk as marked.

Likelihood of occurrence with control measures

Unlikely

Hazard 2

Description

Operating and working on cars both of customers and for sale and demonstrator vehicles.

Potential of harm without control measures

Transmission of the virus leading to a potentially serious illness

Likelihood of occurrence without control measures

Likely

List of control measures to be implemented

  • Wherever possible service customer cars should be delivered the night before and left to stand before any work is done on them.
  • Protective covering to be placed on the steering wheel, gear knob and chairs while being used.
  • Contact points on vehicles to be disinfected wherever possible before work takes place on them. i.e key, handles, steering wheel, and gear-knob.
  • Courtesy cars to be sanitised between uses, with protective coverings applied when available.
  • Use gloves when touching any parts of the vehicle.
  • Demonstrator vehicles to be sanitised before and after use in line with our policy for cleaning demonstrators.

Likelihood of occurrence with control measures

Unlikely

Hazard 3

Description

Managing the internal workplace

Potential of harm without control measures

Transmission of virus leading to a potentially serious illness

Likelihood of occurrence without control measures

Likely

List of control measures to be implemented

  • Temperature checks conducted and recorded on a daily basis prior to an employee starting work. If they show signs of a fever they will be required to leave the premises.
  • 2m social distanced observed wherever possible, if not then suitable PPE to be worn
  • Increased hand hygiene
  • No sharing of tools or stationery
  • Desk sharing avoided, if not possible then cleaned before and after use
  • Strict social distancing upheld in break rooms and communal areas
  • No unnecessary movement of employees between site buildings.
  • Shielding of employees who are at increased risk of severe illness from coronavirus, by keeping them either at home or in a reduced risk role.

Likelihood of occurrence with control measures

Unlikely

Hazard 4

Description

Collecting and Delivering customers vehicles

Potential of harm without control measures

Transmission of the virus with the potential for serious illness

Likelihood of occurrence without control measures

Likely

List of control measures to be implemented

  • Maintain social distancing
  • Only collect or deliver if it is unavoidable.
  • Avoid direct contact with the customer when passing keys and interacting.
  • Sanitise the vehicle before entering and prior to deliver or return of the vehicle, with appropriate protective coverings in place.
  • PPE such as gloves worn at all times, a mask is to be worn if collecting a customers vehicle.

Likelihood of occurrence with control measures

Unlikely

Hazard 5

Description

Employees or Customers with symptoms of COVID-19

Potential of harm without control measures

Transmission of the virus with the potential for serious illness

Likelihood of occurrence without control measures

Likely

List of control measures to be implemented

  • If anyone becomes unwell with a new and continuous cough or a high temperature in the workplace they will be sent home and advised to follow the stay at home guidance.
  • Contact will be maintained with the employee at this time
  • The management team will contact the Public Health Authority to discuss the case, identify people who have been in contact with them and will take advice on any actions or precautions that should be taken.

Likelihood of occurrence with control measures

Unlikely