Coronavirus Challenges | Taylors Vauxhall

A message to all our customers:

WE ARE BACK!

I hope this finds you and your family safe and well. As you will all be aware by now the spread of COVID-19 has impacted our lives over the past months and weeks in ways we may never have of imagined. As a result of this on 23rd March 2020 we decided to close all our dealerships in line with government advice and to protect the well-being of all our staff and customers. We thank you for your co-operation with this so far.

Throughout this period we have kept a close eye on the developing government guidance and as such took the decision to re-open our Service departments on an appointment only basis from 18th May 2020. We are currently operating with high levels of hygiene, PPE and social distancing measures in place. We thank everyone who has complied with this so far.

We are pleased to announce that in line with the latest government guidance our sales departments will be re-opening on 1st June 2020. The safety of our customers and staff remains of upmost importance, therefore we have been working on a plan to ensure that our showrooms are COVID-19 secure. With the social distancing measures we have introduced we can open our sales departments with confidence. Our friendly sales teams are here to help with any new and used vehicle enquires you may have.

To best manage our showrooms, we will be limiting the number of people in the building at any one time. Consequently, you may be asked to wait outside until a sales executive is available. Alternatively, give us a call in advance and we will arrange a suitable appointment for you. We apologise for any inconvenience this may cause.

The team at Taylors are thrilled to be back in action and look forward to welcoming you back into our showrooms!

Yours sincerely,

Nigel & Tim Taylor

Please see the below risk assessment outlining the steps we have taken to ensure the safety of our staff and customers. This risk assessment has been approved by an authorised and independent health and safety agency:

Taylors Risk Assessment

Field	Response
Title	Employee Exposure to COVID-19
Department	All Departments
Location	Taylors Service Garages (Boston) Ltd. Taylors of Spalding Ltd.
Job/Task Description	Working during the COVID-19 outbreak
Date of Assessment	Thursday 14^th May 2020
Assessor’s Name	Nick Graves
Employees Involved	All Employees
Employees Especially at Risk	Vulnerable persons outlined in the government COVID-19 guidance
Non- Employees who may be at risk	Visitors, customers, suppliers, and contractors.

Hazard 1
Description	Customers coming onto sites
Potential of harm without control measures	Transmission of virus leading to a potentially serious illness
Likelihood of occurrence without control measures	Likely
List of control measures to be implemented	Social Distancing, with clear markers and instructions keeping customers away from staff. PPE to be worn by the staff if social distancing is not possible. Only 1 set of a maximum of two customers per sales advisor on duty, in the showroom at one time. Operate on an appointment only basis where possible If customer has symptoms, they will not be allowed in the building. Screens on desks, or a 2m distance kept either side of the desk as marked.
Likelihood of occurrence with control measures	Unlikely

Hazard 2
Description	Operating and working on cars both of customers and for sale and demonstrator vehicles.
Potential of harm without control measures	Transmission of the virus leading to a potentially serious illness
Likelihood of occurrence without control measures	Likely
List of control measures to be implemented	Wherever possible service customer cars should be delivered the night before and left to stand before any work is done on them. Protective covering to be placed on the steering wheel, gear knob and chairs while being used. Contact points on vehicles to be disinfected wherever possible before work takes place on them. i.e key, handles, steering wheel, and gear-knob. Courtesy cars to be sanitised between uses, with protective coverings applied when available. Use gloves when touching any parts of the vehicle. Demonstrator vehicles to be sanitised before and after use in line with our policy for cleaning demonstrators.
Likelihood of occurrence with control measures	Unlikely

Hazard 3
Description	Managing the internal workplace
Potential of harm without control measures	Transmission of virus leading to a potentially serious illness
Likelihood of occurrence without control measures	Likely
List of control measures to be implemented	Temperature checks conducted and recorded on a daily basis prior to an employee starting work. If they show signs of a fever they will be required to leave the premises. 2m social distanced observed wherever possible, if not then suitable PPE to be worn Increased hand hygiene No sharing of tools or stationery Desk sharing avoided, if not possible then cleaned before and after use Strict social distancing upheld in break rooms and communal areas No unnecessary movement of employees between site buildings. Shielding of employees who are at increased risk of severe illness from coronavirus, by keeping them either at home or in a reduced risk role.
Likelihood of occurrence with control measures	Unlikely

Hazard 4
Description	Collecting and Delivering customers vehicles
Potential of harm without control measures	Transmission of the virus with the potential for serious illness
Likelihood of occurrence without control measures	Likely
List of control measures to be implemented	Maintain social distancing Only collect or deliver if it is unavoidable. Avoid direct contact with the customer when passing keys and interacting. Sanitise the vehicle before entering and prior to deliver or return of the vehicle, with appropriate protective coverings in place. PPE such as gloves worn at all times, a mask is to be worn if collecting a customers vehicle.
Likelihood of occurrence with control measures	Unlikely

Hazard 5
Description	Employees or Customers with symptoms of COVID-19
Potential of harm without control measures	Transmission of the virus with the potential for serious illness
Likelihood of occurrence without control measures	Likely
List of control measures to be implemented	If anyone becomes unwell with a new and continuous cough or a high temperature in the workplace they will be sent home and advised to follow the stay at home guidance. Contact will be maintained with the employee at this time The management team will contact the Public Health Authority to discuss the case, identify people who have been in contact with them and will take advice on any actions or precautions that should be taken.
Likelihood of occurrence with control measures	Unlikely

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